Gilad Turbahn

Gilad Turbahn, Head of Developer Productivity at Snowflake, and Amy Yuan, Director of Engineering, share insights on enhancing developer productivity. They highlight the critical involvement of Snowflake's CTO, whose commitment secured team buy-in for initiatives. The duo discusses transforming from a feature-driven approach to focusing on customer outcomes and the significance of collaboration between engineering and product teams. Additionally, they delve into measuring user sentiment to refine their processes, linking improvements in developer satisfaction to business impact.

Gilad Turbahn, Head of Developer Productivity, and Amy Yuan, Director of Engineering at Snowflake, share insights on achieving operational excellence in tech. They discuss the importance of two-way communication and treating engineers as customers. The duo dives into how Snowflake builds trust through feedback loops and strategic planning. They also highlight using Customer Advisory Boards to bridge communication gaps and the value of direct engagement in fostering empathy. Their experience navigating detractors offers practical strategies for enhancing collaboration and driving innovation.