Gerard Murtagh, CEO of MouldMen, shares his unconventional journey from a young entrepreneur to leading a thriving mold remediation company in Australia. He reveals how he tackled a staggering $1.4 million in fraud using AI, transforming crisis into opportunity. The discussion covers practical AI applications for efficiency and overcoming employee resistance to automation. Gerard emphasizes the importance of a structured approach to AI integration and the future of AI in reshaping customer interactions, urging business owners to embrace innovation.