George Harter, a seasoned product management expert with over 20 years of experience, shares invaluable insights on effectively knowing your users. He discusses his two-part strategy involving listening tours and user surveys. Harter emphasizes the importance of in-person insights, tackling leadership challenges, and the role of emotional user feedback in product development. He also explores the evolving dynamics of product management in the face of AI advancements and the significance of prioritizing user needs to drive innovation.