Frances Pomposo, Senior Director of Legal Technology Solutions at Cisco, offers deep insights into the evolving landscape of legal operations. She and her host discuss the fading role of the 'strategic generalist' and the rise of specialized positions like data analytics. They dive into hiring challenges, debating the pitfalls of flawed recruitment processes. Additionally, the conversation unveils the trend of companies favoring external consultants over in-house teams, and highlights the pressing need for global standards in legal ops roles.