Pearls On, Gloves Off #62 - Is Legal Ops Losing Momentum?
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Feb 18, 2025 Frances Pomposo, Senior Director of Legal Technology Solutions at Cisco, offers deep insights into the evolving landscape of legal operations. She and her host discuss the fading role of the 'strategic generalist' and the rise of specialized positions like data analytics. They dive into hiring challenges, debating the pitfalls of flawed recruitment processes. Additionally, the conversation unveils the trend of companies favoring external consultants over in-house teams, and highlights the pressing need for global standards in legal ops roles.
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Legal Ops at a Crossroads
- Legal operations roles face a crossroads: evolve into strategic leadership or remain tactical.
- This shift impacts departmental direction, alignment with organizational goals, and daily tasks.
Change Management in Legal Ops
- Legal ops' grassroots, bottom-up approach succeeded initially but now requires a change management shift.
- Standardizing job architecture and messaging through HR or a standards organization can improve consistency.
GCs' Evolving Needs
- General Counsels (GCs) now act as strategic advisors, changing their needs from legal ops.
- GCs now seek executors for their strategic ideas rather than someone to handle all non-legal tasks.