Fletcher Previn, SVP and Chief Information Officer at Cisco, brings over 20 years of tech leadership to the table. He shares insights on fostering a strong technology culture and the role of IT as a strategic partner in business. The conversation delves into Cisco's position as both customer and product innovator, enhancing user experience through structured feedback and addressing hybrid work challenges. Previn also discusses building Cisco's AI infrastructure, highlighting new innovations and the importance of asking the right questions to drive improvement.