Building an IT Culture

Creating a strong IT culture is essential for organizational success. At Cisco and during his tenure at IBM, leadership prioritized a philosophy that positions IT as a supportive force, enabling all employees to perform at their best. This approach emphasizes the importance of the user experience, ensuring that any IT initiatives are designed to optimize how employees engage with technology, rather than merely focusing on cost efficiencies. By embedding user experience teams into development processes, Cisco strives to deliver solutions that resemble the quality and usability of consumer products, thus enhancing overall employee satisfaction and performance.