Eric Laughlin, CEO of Agiloft, shares insights from his journey in legal tech and the company's growth under his leadership. He discusses KKR's recent investment, marking a transformative moment for Agiloft, and the importance of blending employee experience with customer satisfaction. Laughlin elaborates on Agiloft's innovative use of AI in contract lifecycle management, the evolving competitive landscape, and the strategic implications of their latest technologies and partnerships for future growth.