Emmanuel Doubinsky

Emmanuel Doubinsky, Product Director at Scorebuddy and expert in AI-driven contact center solutions, chats with Rhys Fisher about the transformative power of AI. They explore how GenAI bots handle routine tasks, freeing agents for more complex issues, and the revolutionary role of AI in quality assurance. Emmanuel emphasizes the necessity of robust data security practices for cloud contact centers and discusses the pressing issue of agent burnout, offering insights on how AI can support rather than overwhelm teams. Finally, he champions AI as a catalyst for innovation in organizations.