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Emmanuel Doubinsky
Product Director at Scorebuddy with expertise in AI-driven quality assurance, contact-centre modernization, data security and agent experience.
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Nov 5, 2025
• 15min
How AI Is Revolutionizing Modern Contact Centers
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Emmanuel Doubinsky, Product Director at Scorebuddy and expert in AI-driven contact center solutions, chats with Rhys Fisher about the transformative power of AI. They explore how GenAI bots handle routine tasks, freeing agents for more complex issues, and the revolutionary role of AI in quality assurance. Emmanuel emphasizes the necessity of robust data security practices for cloud contact centers and discusses the pressing issue of agent burnout, offering insights on how AI can support rather than overwhelm teams. Finally, he champions AI as a catalyst for innovation in organizations.
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