Claire Smid, an AI engineer at Xelix, Emilija Gransaull, back-end tech lead, and Talal A., product manager, dive deep into revolutionizing vendor communications through AI-driven help desks. They share insights on automating high-impact tasks like invoice status inquiries, utilizing an effective email processing pipeline, and creating user-friendly interfaces for seamless adoption. The team highlights the importance of measuring match confidence and response accuracy, while discussing their innovative Carpaccio development process for rapid feedback.
