Just Now Possible Turning Vendor Chaos into Answers: How Xelix Built an AI Helpdesk
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Nov 13, 2025 Claire Smid, an AI engineer at Xelix, Emilija Gransaull, back-end tech lead, and Talal A., product manager, dive deep into revolutionizing vendor communications through AI-driven help desks. They share insights on automating high-impact tasks like invoice status inquiries, utilizing an effective email processing pipeline, and creating user-friendly interfaces for seamless adoption. The team highlights the importance of measuring match confidence and response accuracy, while discussing their innovative Carpaccio development process for rapid feedback.
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AP Teams Face High-Volume Repetition
- Accounts payable teams face high-volume, repetitive vendor inquiries that waste time and create backlog.
- Xelix built Helpdesk to centralize and speed responses by linking mailbox messages to financial systems.
Enrichment Outperforms Model Size
- Linking mailbox queries to ERP/transactions data turns simple vendor questions into automatable lookups.
- That domain-specific data gives Xelix an advantage over generic LLMs for accuracy.
Use Daily Slices To Iterate Quickly
- Iterate fast with small, production-ready slices (daily slices) to validate assumptions quickly.
- Release incremental pieces to users for rapid feedback rather than waiting for a full product.