Emanuel Mueller Ramos, Head of Developer Experience at Skyscanner, shares his insights on transforming his team into a customer-centric powerhouse. He discusses gaining stakeholder buy-in, redefining productivity metrics, and prioritizing developer happiness. Emanuel highlights the importance of feedback loops in shifting from frameworks to a culture of collaboration. He also dives into the intricate balance between platform teams and developer experience, stressing that true success lies in measuring impact rather than just tool adoption.