Platform team challenges, realigning on DevEx, and change management

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In this episode, Emanuel Mueller Ramos, Head of Developer Experience at Skyscanner, discusses the evolution of his team as they transitioned from focusing on frameworks and middleware to becoming a customer-centric, impact-driven organization. Emanuel details the strategies he used to gain stakeholder buy-in, why it's crucial to rethink traditional productivity metrics, and how they made a cultural shift to prioritize developer happiness and effectiveness. This conversation highlights the steps necessary to build a developer experience function that delivers meaningful impact.

Mentions and links:

• Follow Emanuel on LinkedIn
• Measuring developer productivity with the DX Core 4
  
  

Discussion points:

• (1:14) The beginning of Skyscanner's developer productivity division
• (3:53) Gaining stakeholder buy-in and refocusing the teams
• (5:57) Redefining success metrics for developer productivity
• (8:57) Pitching the developer experience focus to leadership
• (17:26) Moving from frameworks to feedback loops
• (20:45) Fostering a customer-centric culture
• (23:20) Defining the collaboration between platform and developer experience teams
• (26:41) Choosing the right metrics for developer experience success 
• (31:31) Risks and challenges ahead