Elizabeth Byrne

Elizabeth Byrne, a licensed professional counselor, shares her insights on navigating conflict at work. She emphasizes the importance of anticipating conflict and knowing your emotional triggers. Throughout their conversation, she uses the iceberg metaphor to illustrate how past experiences shape reactions. Elizabeth advocates for treating conflicts as opportunities for growth and strengthening workplace relationships. She offers practical advice on effective communication, separating the problem from the person, and the role of managers in fostering emotional safety within their teams.