Edward Mady
In this episode, he shares his career story and lessons for hospitality success. He oversaw the iconic Beverly Hills Hotel and Hotel Bel Air for Dorchester Collection and held leadership roles at the Ritz-Carlton Hotel Company, Four Seasons, and Fairmont.
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7 snips
Jul 4, 2025 • 15min
Creating a Culture of Welcome: How We Engaged Employees to Delight Guests - Edward Mady
Edward Mady, author of "Honing the Human Edge," shares his insights from leading iconic properties like the Beverly Hills Hotel. He emphasizes the crucial role of creating a welcoming culture for both guests and staff. You'll learn about effective staff training, the importance of employee pride, and the impact of recognition programs on morale. Mady also discusses how a positive organizational culture can improve overall performance and engagement in hospitality, encouraging listeners to foster a collaborative community in the industry.
4 snips
Jun 29, 2025 • 13min
Work Hard, Be Curious, Stay Present: Edward Mady’s Career Story (And Formula for Hospitality Success)
Edward Mady, a seasoned hospitality expert who has led iconic hotels like the Beverly Hills Hotel, shares invaluable lessons from his extensive career spanning over 35 roles. He discusses the importance of hard work, curiosity, and presence as vital keys to success in the industry. Mady emphasizes the significance of mentorship and understanding operations comprehensively for professional growth. Additionally, he introduces insights from his new book, highlighting the need for authentic communication and community engagement in hospitality.
