Dr. Steve Markowitz

Dr. Henry Ernst, an experienced dentist and coach, alongside Dr. Steve Markowitz, a multi-practice owner, dive into essential strategies for enhancing patient experience. They emphasize the importance of first impressions and the role of phone etiquette in fostering patient loyalty. Creative, low-cost marketing ideas like thoughtful patient gifts and community events are discussed as powerful tools for generating positive reviews. By cultivating a culture of empathy and accountability, practices can significantly improve their patient journeys and drive growth.