Donald C. Kieffer

Donald C. Kieffer, a lecturer at the MIT Sloan School of Management and founder of ShiftGear Work Design, shares insights on transforming work culture. He discusses the importance of dynamic work design, making invisible elements of work visible, and reducing inefficiencies across industries like healthcare and banking. Kieffer warns against the pitfalls of crisis-driven leadership and emphasizes the need for managers to observe real work to enhance flow and engagement. His practical advice includes mapping workflows and focusing on continuous improvements.