Don Scheibenreif
Distinguished Vice President Analyst at Gartner focused on CEO research and executive agendas, presenting insights on CEO priorities, AI, geopolitics, and technology strategy.
Top 3 podcasts with Don Scheibenreif
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27 snips
Dec 23, 2025 • 24min
Best of 2025 | The Future of Customer Experience: AI Agents, Machine Customers and What CEOs Must Know
Don Scheibenreif, a Distinguished VP Analyst at Gartner who specializes in customer experience and AI, dives into the evolving landscape of customer interactions. He reveals that by 2025, some of the most valuable customers may not be human. With AI agents reshaping buying decisions, CEOs need to bridge the gap between their perceptions and actual customer needs. The balance between automation and genuine human connection is crucial as businesses adapt. Don also highlights the emotional aspects of AI adoption and the importance of executives understanding their changing roles.
Feb 3, 2026 • 25min
Your CEO's Priorities for 2026: The New Executive Playbook
Don Scheibenreif, Distinguished VP Analyst who researches CEO agendas, outlines shifting CEO priorities for 2026. He describes the new “wicked messes” CEOs face and why traditional playbooks are failing. Topics include AI’s value conundrum, geopolitics and supply chain redesign, rising CEO churn, and how technology leaders can align strategy and investments to navigate turmoil.
Aug 24, 2023 • 1h 16min
Don Scheibenreif, Gartner // Invisible Machines // S2E9
Don Scheibenreif, Gartner VP, talks about machines becoming customers, transparency in healthcare, impact of machines on decision-making, designing forecasting dashboards for financial services, and trust in influencers and purchasing behaviors.
