Don Lalonde

Don Lalonde, a leader in effective patient communication, joins to discuss vital strategies for conversing with patients in the context of hand surgery. He emphasizes the importance of open-ended questions and positive reinforcement for fostering patient confidence during recovery. Challenges around managing recovery expectations and the significance of clear, supportive dialogue are key highlights. The conversation also touches on the importance of personal relationships in medical practice and the evolving norms of professionalism in healthcare.