The Upper Hand: Chuck & Chris Talk Hand Surgery Patient Conversations: What to say and not say
Nov 26, 2023
Don Lalonde, a leader in effective patient communication, joins to discuss vital strategies for conversing with patients in the context of hand surgery. He emphasizes the importance of open-ended questions and positive reinforcement for fostering patient confidence during recovery. Challenges around managing recovery expectations and the significance of clear, supportive dialogue are key highlights. The conversation also touches on the importance of personal relationships in medical practice and the evolving norms of professionalism in healthcare.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Intro
00:00 • 2min
Navigating Children's Privacy in the Digital Age
01:57 • 2min
Reflections on Medical Identity
03:46 • 11min
Insights and Strategies for Success in Hand Surgery
14:40 • 2min
The Essence of Patient-Centered Success
16:38 • 8min
Effective Patient Communication Strategies
24:35 • 2min
Navigating Patient Communication in Hand Surgery
26:51 • 13min