Desmond O'Neill

Desmond O'Neill, a former US Secret Service special agent with three decades of experience in negotiation and interrogation, shares insights on communication and connection. He discusses the detrimental effects of labeling others, particularly as narcissists, which hinders understanding. Desmond introduces his 4-step PLAN framework for navigating difficult conversations and emphasizes the importance of active listening, empathy, and clarity. He also debunks myths about gaslighting and stresses the significance of preserving composure in conflicts to build trust.