Deepa Mani

In this engaging discussion, Joy Kiiru, a senior lecturer at the University of Nairobi, sheds light on Kenya's youth unemployment crisis and the mismatch between education and job market needs. Marcus Larsen, a professor at Copenhagen Business School, emphasizes the potential of business process outsourcing but cautions about the disruptive impact of AI. Deepa Mani from the Indian School of Business shares insights into India's successful outsourcing model, while researcher Boaz Munga questions the feasibility of Kenya's ambitious goal to create a million BPO jobs amidst global competition.