David Griffiths, Chief Technology Officer at Citigroup, shares insights on deploying generative AI in the financial sector. He discusses the declining costs of AI models and the innovative tools like City Assist designed to boost employee efficiency. The conversation dives into the challenges of regulatory compliance and data management as AI transforms operations, particularly in customer service. Griffiths also highlights the balance between human oversight and AI's potential to enhance productivity, paving the way for a collaborative future in banking.