Tech Disruptors Citi CTO Griffiths on LLM Deployment, AI Agents
Feb 21, 2025
David Griffiths, Chief Technology Officer at Citigroup, shares insights on deploying generative AI in the financial sector. He discusses the declining costs of AI models and the innovative tools like City Assist designed to boost employee efficiency. The conversation dives into the challenges of regulatory compliance and data management as AI transforms operations, particularly in customer service. Griffiths also highlights the balance between human oversight and AI's potential to enhance productivity, paving the way for a collaborative future in banking.
AI Snips
Chapters
Transcript
Episode notes
Citi's AI Rollout
- Citigroup rolled out three AI-powered tools: Stylus, Assist, and Squad.
- These tools aim to improve productivity by simplifying tasks like document processing and code review.
Hyperscaler LLMs at Citi
- Citi uses hyperscaler LLMs without fine-tuning for general tasks.
- They prioritize generality over domain optimization, believing LLMs are rapidly improving.
Focus on Quality Testing
- Prioritize rigorous quality testing and controls for AI deployments.
- High-quality releases improve user engagement and prevent underwhelming experiences.