Tech Disruptors
Citi CTO Griffiths on LLM Deployment, AI Agents
Feb 21, 2025
David Griffiths, Chief Technology Officer at Citigroup, shares insights on deploying generative AI in the financial sector. He discusses the declining costs of AI models and the innovative tools like City Assist designed to boost employee efficiency. The conversation dives into the challenges of regulatory compliance and data management as AI transforms operations, particularly in customer service. Griffiths also highlights the balance between human oversight and AI's potential to enhance productivity, paving the way for a collaborative future in banking.
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Quick takeaways
- Citigroup's deployment of generative AI tools aims to enhance employee productivity, with initial focus on developers and operational tasks.
- The company emphasizes rigorous testing and compliance measures to ensure reliable AI functionality and mitigate risks in a regulated environment.
Deep dives
Sizable Rollout of Generative AI Tools
Citigroup has made significant advances in the implementation of generative AI, having rolled out three proprietary tools designed to enhance productivity among its employees. Among these tools, Citi Stylist simplifies document processing tasks, addressing the usual burdens faced by employees who spend excessive time reviewing documents. Citi Assist serves as a virtual assistant, offering quick responses to employee inquiries about policies, scheduling, and personal account details. The rollout has reached around 140,000 employees, reflecting the company's commitment to improving their operational efficiency through technology.
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