David Betts, leader of Twilio’s developer platform team, shares his expertise in leveraging developer sentiment data to enhance platform engineering. He discusses the shift from traditional metrics to sentiment-driven insights and the innovative tools his team created for CI/CD workflows. David elaborates on aligning platform investments with organizational goals and highlights the importance of real-time feedback over quarterly surveys to boost developer experience. His insights reveal how to capture actionable data that resonates with executives and proves ROI.