David Betts

David Betts, leader of Twilio’s developer platform team, shares his expertise in leveraging developer sentiment data to enhance platform engineering. He discusses the shift from traditional metrics to sentiment-driven insights and the innovative tools his team created for CI/CD workflows. David elaborates on aligning platform investments with organizational goals and highlights the importance of real-time feedback over quarterly surveys to boost developer experience. His insights reveal how to capture actionable data that resonates with executives and proves ROI.