Explore Jeff Bezos' unique leadership style and Amazon's unconventional approach to decision-making. Learn about the importance of customer-centricity, speed in decision-making, and the value of innovation through experimentation. Discover insights on effective communication, company culture, and the strategic shift to digital media in this intriguing podcast discussion.

Former Amazon senior leadership team member, Colin Bryar, discusses his experience working at Amazon and being Jeff Bezos's shadow. They delve into the practice of Amazon's Weekly Business Review, the challenges of measuring controllable input metrics, and the importance of customer understanding and innovation. They also discuss the qualities of a good operator, the concept of operating cadence, and career planning.

Colin Bryar, a former top executive at Amazon and co-author of 'Working Backwards,' shares invaluable insights from his time shadowing Jeff Bezos. He discusses how Amazon's unique six-page memo process transforms communication and decision-making. Colin highlights the importance of customer obsession and long-term thinking in the company's culture, offering gems about how resilience and mental well-being factor into leadership. He also details the intricate hiring processes that uphold Amazon's high standards, providing practical advice for startups looking to adopt similar frameworks.

In this episode from February 2021, early Amazon execs Colin Bryar and Bill Carr -- in conversation with a16z's Sonal Chokshi -- go beyond the well-known artifacts of Amazon innovation, like the memo and the press release, and share the leadership principles, decision making practices, and operational processes that helped Amazon continue to innovate, invent new products and learn from its mistakes, as it scaled. It’s all based on their book, Working Backwards: Insights, Stories, and Secrets from Inside Amazon, drawing from the 27 years combined experience of being in the room where it happened at Amazon.

When you hear stories about Amazon's "invention machine" -- which led to a company with not just one or two products but several successful diverse lines of business -- we often hear about things like: Memos, six pages exactly and no powerpoints at all!; or, the idea of just "work backwards from the press release"; and other such "best practices"... But what's often lost in hearing about these is the context and the details behind them -- the what, the how (as well as their origin stories) -- not to mention how they all fit together. Knowing this can give us insight into  how all companies and leaders, not just Amazon and Bezos, can define their cultures and ways especially as they scale. After all, Amazon was once a small startup, too.So in this a16z Podcast with Sonal Chokshi -- the very first podcast for the new book Working Backwards: Insights, Stories, and Secrets from Inside Amazon (out February 9) -- authors Colin Bryar and Bill Carr share not only how Amazon did it, but how other companies can do it, too, drawing on their combined 27 years of firsthand observations and experiences from being in "the room" where it happens. Bill was vice president of digital media, founded and led Amazon Music, Amazon Video, Amazon Studios; and Colin started out in the software group, was a technical vice president, and then, notably, was one of Jeff Bezos' earliest shadows -- the shadow before him was in fact Andy Jassy, president and CEO of Amazon Web Services (soon to be CEO of Amazon).The two share not only the early inside stories behind (ultimately) big business moves like AWS, Kindle, Prime -- but more importantly, the leadership principles, decision making practices, AND operational processes that got them there. Because "working backwards" is much, much more than being obsessed with your customers, or having company values like "are right a lot”, "insist on the highest standards", "think big", "bias for action", and more. The discussion also touches on hot-topic debates like to lean-MVP-or-not-to-be; the internal API economy; do you even need a chief product officer; and if you need less, not more, coordination as you grow. Can startups really be like Amazon? Yes: and it comes down to how leaders, organizations, and people at all levels decide, build, invent... using the power of narratives and more.---The views expressed here are those of the AH Capital Management, L.L.C. (“a16z”) personnel quoted and are not the views of a16z or its affiliates. Certain information contained in here has been obtained from third-party sources, including from portfolio companies of funds managed by a16z. While taken from sources believed to be reliable, a16z has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation. In addition, this content may include third-party advertisements; a16z has not reviewed such advertisements and does not endorse any advertising content contained therein.This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. Furthermore, this content is not directed at nor intended for use by any investors or prospective investors, and may not under any circumstances be relied upon when making a decision to invest in any fund managed by a16z. (An offering to invest in an a16z fund will be made only by the private placement memorandum, subscription agreement, and other relevant documentation of any such fund and should be read in their entirety.) Any investments or portfolio companies mentioned, referred to, or described are not representative of all investments in vehicles managed by a16z, and there can be no assurance that the investments will be profitable or that other investments made in the future will have similar characteristics or results. A list of investments made by funds managed by Andreessen Horowitz (excluding investments for which the issuer has not provided permission for a16z to disclose publicly as well as unannounced investments in publicly traded digital assets) is available at https://a16z.com/investments/.Charts and graphs provided within are for informational purposes solely and should not be relied upon when making any investment decision. Past performance is not indicative of future results. The content speaks only as of the date indicated. Any projections, estimates, forecasts, targets, prospects, and/or opinions expressed in these materials are subject to change without notice and may differ or be contrary to opinions expressed by others. Please see https://a16z.com/disclosures for additional important information.

Colin Bryar and Bill Carr, long-time Amazon executives, discuss their book 'Working Backwards' on the Chris Voss Show. They reveal Amazon's principles and practices, such as customer obsession and operational excellence, that drove its success. They also discuss the importance of understanding customers, analyzing ideas, and adapting Amazon's processes to different industries. Their book offers practical tips and advice for business leaders.

Colin Bryar and Bill Carr, former Amazon executives and authors, reveal the secrets behind Amazon's rapid growth. They discuss the importance of hiring top talent and the concept of single-threaded leadership, which drives innovation and quality. The duo shares insights on Amazon's shift to written narratives for better decision-making and the customer-obsessed culture that underpins the company's success. Their experiences offer valuable lessons for aspiring entrepreneurs on building scalable, customer-centric organizations.

Colin Bryar, a former Amazon employee, discusses the 'working backwards' approach to product. They talk about the origin of the approach, using the FACU format for business case discussions, applying it to product projects, uncovering the truth about ideas, and making innovation a full-time job.

Colin Bryar, an Amazon veteran and author of "Working Backwards," shares riveting insights from his 12 years at Amazon. He delves into the company's core principle of customer obsession, illustrating how it propelled rapid growth and innovation. Bryar recounts a proactive customer service strategy that built trust and loyalty. He also emphasizes Amazon's leadership principles, including strong judgment and backbone, revealing how these tenets shape the company's culture and decision-making processes.

Bill Carr and Colin Bryar, former Amazon executives, share insights on Amazon's culture of innovation, including the origin stories of the Kindle, AWS, and Prime businesses. They discuss the importance of full-time focus on innovation, customer obsession, diving deep, and developing controllable input metrics. They also explore the significance of balancing customer interests, transparent policies, and Amazon's structured interviewing process.