Clay Bavor

Bret Taylor and Clay Bavor, both tech pioneers with impressive backgrounds from Google and Salesforce, dive into the nuances of AI's impact on society and the tech landscape. They debate if AI is merely an evolution of software or something transformative. The conversation touches on the rapid adoption of AI, societal shifts, and the changing dynamics of tech culture through engaging anecdotes. They also explore the future of pricing models in AI, advocating for outcome-based structures that align company incentives with customer success. Expect insightful tech history and predictions!

Clay Bavor, co-founder of Sierra and former Google VP, dives into the transformative power of AI agents in customer service, specifically within healthcare. He discusses how AI can enhance human interaction without losing empathy, comparing horizontal and vertical AI solutions. Clay highlights Sierra’s strategy to improve administrative tasks in healthcare while navigating integration challenges. He also addresses concerns about job displacement, emphasizing new roles that AI might create, and shares insights on remaining grounded in a fast-paced startup culture.

Clay Bavor, Co-founder of Sierra and former Google executive, chats about revolutionizing customer service through AI. He explains how Sierra's AgentOS helps businesses create delightful, branded AI agents that enhance customer interactions. Bavor highlights the importance of integrating brand voice and values into these agents, which can handle everything from basic inquiries to complex issues. He also discusses innovative pricing models that align customer interests with AI solutions, transforming the customer experience while delivering tangible ROI.