Natalie Lemas Hernandez, CEO of Commercial Northwest Property Management, discusses her remarkable transition from feeling overwhelmed to embracing business growth. She shares the emotional journey of evolving her family business and emphasizes the importance of resilience and community commitment. The conversation delves into implementing the Entrepreneurial Operating System (EOS) for structured growth, transformational leadership, and creating an intentional company culture. Personal anecdotes highlight the challenges and rewards of taking charge and supporting others in need.