Join acclaimed negotiation experts William Ury, a conflict resolution authority; Chris Voss, a former FBI negotiator; Ed Brodow, a negotiation strategist and author; Greg Williams, a body language specialist; and Sheila Heen, a Harvard lecturer. They discuss the power of tactical empathy and the art of mirroring in creating connections. Ury shares his negotiation with Hugo Chavez, while Heen highlights updates in 'Difficult Conversations.' Tons of practical advice on emotional intelligence and body language to elevate your negotiation game!