Christine Yen, Co-founder and CEO of Honeycomb.io, discusses the rising costs of observability in modern cloud-native systems. She highlights how traditional logging and monitoring tools struggle to cope with today's software complexities, leading to inefficiencies. Yen emphasizes the need for innovative solutions that prioritize user experience, like Service Level Objectives (SLOs). She also explores the role of AI and OpenTelemetry in addressing these challenges, showcasing the potential for enhanced insights in software management.