In this engaging discussion, Chris Withers, a seasoned leader in data and AI with a background at BT Group, EY, and IBM, shares his insights on leveraging generative AI for business transformation. He explores how AI can enhance productivity and improve customer service. The conversation highlights innovative approaches to AI development, emphasizing human-centric strategies and agile practices. Challenges in governance and cultural resistance within organizations are also addressed, along with key strategies for successful AI integration.