The Lean AI Podcast presented by Eric Ries Top Episode of 2024: Leveraging AI for Transformative Results with Chris Withers
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Nov 28, 2024 In this engaging discussion, Chris Withers, a seasoned leader in data and AI with a background at BT Group, EY, and IBM, shares his insights on leveraging generative AI for business transformation. He explores how AI can enhance productivity and improve customer service. The conversation highlights innovative approaches to AI development, emphasizing human-centric strategies and agile practices. Challenges in governance and cultural resistance within organizations are also addressed, along with key strategies for successful AI integration.
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Rapid Iterative Testing Wins
- Chris Withers shared a story of rapid iterative testing with a UK bank's virtual agent.
- They launched quickly to 50 users, found bugs, fixed them overnight, and repeated, leading to nationwide success.
Test Assumptions Holistically
- Focus on identifying and testing key assumptions, not just building technology.
- Consider how technology fits human behavior and organizational systems for success.
Start With Customer Discovery
- Begin with customer discovery to understand real problems before building.
- Use mockups or human-in-the-loop simulations to validate solutions cheaply and quickly.