Chris Ainsley

Chris Ainsley, Head of fraud at Santander, dives into the world of online retail scams, shedding light on how organized gangs exploit dropshipping. He discusses the alarming rise in consumer complaints over low-quality goods that aren't as advertised. Chris explains the importance of chargebacks and advises how to navigate disputes with banks. The conversation reveals the psychological tricks fraudsters use, from urgent language to fake reviews. Ainsley advocates for tighter regulations on social media platforms to protect unsuspecting shoppers.

In this insightful discussion, guests include Des Healy, a victim of a deepfake investment scam; Chris Ainsley, Head of Fraud at Santander; Lindsay Fussell from Ofcom, and Commander Stephen Clayman from the Metropolitan Police. They delve into the rise of online scams, emphasizing deepfake technology and its emotional toll on victims. Expert tips on identifying scams, navigating new regulations, and protecting vulnerable populations are shared. The guests stress the urgent need for collaboration among banks, police, and tech firms to combat fraudulent activities.