Chloe Demrovsky, a leading figure in the resilience industry, shares her insights on integrating soft skills like active listening with business functions such as sales and customer service. She discusses the increasing importance of resilience as disruptions continue to arise in 2024. Chloe emphasizes the need for clear, approachable messaging to secure executive buy-in, and highlights how collaboration across departments can enhance organizational resilience. Her perspective on fostering meaningful connections through effective communication adds depth to the conversation.