Chiara Farronato, an Associate Professor at Harvard Business School, delves into platform research and its societal impacts. She discusses her insights on platforms like Airbnb, highlighting their role in urban tourism and the significant challenges of housing affordability. Farronato advocates for balanced regulations to manage the effects of these platforms, emphasizing transparency and the need for data to understand their true impact. She’s also developing a browser extension to track consumer behavior, aimed at shedding light on platform operations.

Chiara Farronato, an Associate Professor at Harvard Business School specializing in digital platforms, shares insights on the transformation of sectors through companies like Airbnb and Uber. She highlights the critical need for effective communication between managers and data scientists to foster better collaboration. Chiara discusses the importance of bridging gaps in understanding, particularly in product management, and explores the challenges traditional industries face in adopting data-driven cultures. Her experiences offer valuable lessons for business leaders navigating platform-based innovation.