High Signal: Data Science | Career | AI Episode 3: Data Science Meets Management: Teamwork, Experimentation, and Decision-Making
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Oct 19, 2024 Chiara Farronato, an Associate Professor at Harvard Business School specializing in digital platforms, shares insights on the transformation of sectors through companies like Airbnb and Uber. She highlights the critical need for effective communication between managers and data scientists to foster better collaboration. Chiara discusses the importance of bridging gaps in understanding, particularly in product management, and explores the challenges traditional industries face in adopting data-driven cultures. Her experiences offer valuable lessons for business leaders navigating platform-based innovation.
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Bridging the Communication Gap
- Bridge communication gaps between managers and data scientists by learning each other's vocabulary.
- Align financial incentives to foster collaboration towards a shared objective, like product improvement.
Uber's Trip Parties
- At Uber, "trip parties" fostered collaboration on product decisions.
- Engineers, data scientists, and product managers reviewed simulated trips to determine acceptable parameters.
Statistical vs. Intuitive Communication
- Effective communication requires speaking in intuitive terms, not just statistical jargon.
- Explaining "treatment and control interference" through a ride-sharing example clarifies the concept better than abstract terms like SUTVA.