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Charlotte Sturck
Founder and CEO of The Handbag Clinic, a UK-based luxury aftercare and restoration business that has restored over 100,000 handbags and operates a permanent concession at Selfridges.
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Jan 7, 2026
• 30min
Have we lost our appetite for sustainability? New approaches in luxury retail and travel for 2026
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Charlotte Sturck, founder of The Handbag Clinic, discusses her journey in luxury aftercare, emphasizing the rising consumer interest in sustainable fashion. She highlights the growth in demand for restorations and the shift towards circular fashion. Neil Jacobs, former CEO of Six Senses, shares insights on luxury hospitality's evolution, advocating for sustainability embedded in corporate culture. He notes the importance of unique, storytelling experiences for guests and community contributions. Both guests explore the future of luxury in the context of sustainability and personalization.
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