The Entrepreneurs Have we lost our appetite for sustainability? New approaches in luxury retail and travel for 2026
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Jan 7, 2026 Charlotte Sturck, founder of The Handbag Clinic, discusses her journey in luxury aftercare, emphasizing the rising consumer interest in sustainable fashion. She highlights the growth in demand for restorations and the shift towards circular fashion. Neil Jacobs, former CEO of Six Senses, shares insights on luxury hospitality's evolution, advocating for sustainability embedded in corporate culture. He notes the importance of unique, storytelling experiences for guests and community contributions. Both guests explore the future of luxury in the context of sustainability and personalization.
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Humble Start From A Chance Meeting
- Charlotte Sturck traced The Handbag Clinic back to discovering a leather-care maker in a bar and combining that with her bag‑resale habit.
- The business grew organically from that serendipitous meeting rather than a single eureka moment.
Early Adopter Advantage In Sustainable Luxury
- Charlotte started sustainable luxury long before it was mainstream and saw attitudes shift dramatically around 2019–2020.
- Early adopter advantage helped her brand become credible once consumer interest surged.
Significant Scale Of Repair Demand
- The Handbag Clinic restores roughly 600–700 bags per month across channels and sold 130 handbags in one Black Friday day.
- That volume shows substantial consumer demand for high‑quality pre‑owned and repair services.