Charlie Baker, the former governor of Massachusetts, and his ex-chief of staff Steve Kadish dive into the unique challenges of public sector leadership. They discuss the heightened scrutiny leaders face and how decision-making is more dispersed in government. Focusing on their four-part framework for tackling complex problems, they emphasize the balance between data and human impact. Their insights on adapting strategies for public needs and engaging communities illustrate how effective governance can build public trust. It's a treasure trove for navigating bureaucracy!

Underperforming state agencies, a natural disaster, and a pandemic are among the many challenges that faced Massachusetts Governor Charlie Baker and his former Chief of Staff Steve Kadish. Looking back during the final year of the Baker Administration, they say running a government is very different and often much harder than leading a private-sector company. And they share their four-part framework for breaking down complicated problems with many stakeholders to get results. It’s valuable for anyone in public service, as well as for leaders and managers in large organizations hamstrung by bureaucracy and politics. Baker and Kadish wrote the new book "Results: Getting Beyond Politics to Get Important Work Done."