Carolyn Lodge, a COO and agency owner known for her unique insights into the CEO/COO relationship, discusses the rising trend of hiring COOs in agencies. She highlights the importance of emotional intelligence and adaptability for successful collaboration. Carolyn delves into the challenges of cybersecurity and managing workforce expectations while navigating the shifting dynamics of agency operations. She emphasizes the COO's critical role in integrating AI and shares tips on conducting effective COO interviews to find the right fit for agency growth.