Carol Spieckerman

Brandon Rael from Kyndryl shares insights into AI-driven personalization, emphasizing the importance of store associates in enhancing customer experience. Carol Spieckerman of Spieckerman Retail discusses the need for organizational changes in response to evolving retail trends. Guy Courtin from Tecsys highlights the vital yet often overlooked innovation in supply chains. The guests stress a pragmatic approach to technology amid challenges and advocate for a balance between digital transformation and meaningful human interaction in retail.

Brandon Rael, a retail expert from Kyndryl, and Carol Spieckerman, a leader in retail innovation, delve into the dynamic grocery landscape. They discuss the impact of AI and data analytics on inventory management and customer experiences. The conversation highlights the rise of private labels, their importance in building loyalty, and how retailers tackle challenges posed by inflation. Sustainability initiatives and the transformation of shopping behaviors post-pandemic are also explored, showcasing how innovation is reshaping grocery retail.