Cammy Crolic, Oxford Professor, researching human behavior, discusses hedonic escalation, anthropomorphization, and the impact of human-like bots on consumer behavior. She explores how complexity and personalization in conversational AI affect enjoyment and engagement. The podcast also delves into unintended consequences of diet composition, negative outcomes of anthropomorphizing chatbots, the use of anger in customer interactions, and the evolving expectations of consumers for chatbots.
