Invisible Machines podcast by UX Magazine cover image

Invisible Machines podcast by UX Magazine

Cammy Crolic, Oxford Professor, researching human behavior // Invisible Machines S2E18

Oct 26, 2023
Cammy Crolic, Oxford Professor, researching human behavior, discusses hedonic escalation, anthropomorphization, and the impact of human-like bots on consumer behavior. She explores how complexity and personalization in conversational AI affect enjoyment and engagement. The podcast also delves into unintended consequences of diet composition, negative outcomes of anthropomorphizing chatbots, the use of anger in customer interactions, and the evolving expectations of consumers for chatbots.
01:16:39

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Hedonic escalation can lead to more enjoyable experiences over time, which has implications for conversational design.
  • Anthropomorphized chatbots can actually irritate users, highlighting the potential pitfalls of making them too human-like.

Deep dives

Hedonic Escalation: Exploring the Complexity of Sensory Experiences

In this podcast episode, the concept of hedonic escalation is discussed. Hedonic escalation refers to the idea that certain experiences can become more enjoyable and rewarding over time, rather than diminishing in satisfaction. The guest, Kami Krolik, a professor and researcher at Oxford University, conducted research on hedonic escalation using food as an example. Typically, our hedonic response to food decreases with each bite, but under the right circumstances, the enjoyment can actually increase with each successive bite. This concept has implications for conversational design in terms of creating experiences that continue to improve as users engage with them.

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