Caitlin Bourgoin, the founder of Why We Buy, specializes in buyer psychology and offers insights into what drives customer decisions. She discusses the importance of customer discovery calls and the 'Jobs to Be Done' theory for understanding buyer motivations. Caitlin reveals three powerful questions to ask during these calls and challenges common marketing assumptions. She emphasizes the need to shift from vanity metrics to genuine engagement, advocating for strategies that prioritize client conversion and authentic communication in marketing.