Brooke Hopkins

Brooke Hopkins, CEO of Coval and former Waymo lead, sheds light on the evolution of voice AI, highlighting its transition from niche to mainstream. She discusses the vital role of reliability in voice agents, emphasizing strategies like redundancy and latency monitoring to enhance user experience. They delve into practical applications such as customer support and healthcare, while also exploring innovative techniques for context retention and dynamic adjustments during conversations. The conversation also tackles the future of voice autonomy and its realistic timelines.