MLOps.community Reliable Voice Agents
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Nov 18, 2025 
Brooke Hopkins, CEO of Coval and former Waymo lead, sheds light on the evolution of voice AI, highlighting its transition from niche to mainstream. She discusses the vital role of reliability in voice agents, emphasizing strategies like redundancy and latency monitoring to enhance user experience. They delve into practical applications such as customer support and healthcare, while also exploring innovative techniques for context retention and dynamic adjustments during conversations. The conversation also tackles the future of voice autonomy and its realistic timelines.
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Hands-On Voice Agent Workshop
- Brooke ran a hands-on workshop building a voice agent from scratch using LiveKit and live evals.
- Attendees left impressed and overwhelmed, calling the session unexpectedly excellent.
Voice As A Natural Interface
- Voice AI can create a natural, efficient interface that often beats clumsy web flows for simple tasks.
- Brooke Hopkins argues many companies will add voice where it speeds common interactions like booking or changing appointments.
Design For Redundancy And Latency Budgets
- Build reliability with redundancy and fallback mechanisms across models and services.
- Design for 99th-percentile latency and use multiple providers to avoid single-point failures.