Britt Schermerhorn

Britt Schermerhorn, an account manager at Metric in Chicago, shares her journey in the specialty coffee industry. She discusses the cultural significance of coffee orders, emphasizing emotional connections and how preferences shape customer experiences. Britt reflects on her transition from a casual enthusiast to a professional, highlighting the intricate coffee supply chain and the vital role of communication. She also celebrates Chicago's dynamic coffee culture and the importance of flexibility and community in this evolving landscape.