Brendan Ittelson

Brendan Ittelson, Chief Technology Officer at Zoom, shares insights from his rich experience in scaling engineering organizations. He discusses the importance of aligning product launches with actual customer needs and emphasizes adopting a root-cause analysis approach to problem-solving. Brendan explains how to foster a culture that encourages differing perspectives, creative solutions, and the significance of training teams for independent operation. His practical leadership advice offers a roadmap for thriving in a hybrid work environment.