Bert Lui, Co-founder & CPO at SetSail, discusses the trade-offs between extrinsic and intrinsic motivations in sales, the impact of charisma on sales, and the pros and cons of quotas. They also explore how SetSail motivates sales reps with incentives and visibility, reduces the fear of rejection, experiments with compensation and tracking behaviors, and looks into the future of sales with real-time feedback and different incentives.