Ben Cohen

Ben Cohen, a journalist for The Wall Street Journal, dives into Sonos's disastrous app update that cost the company around $600 million. He reveals how the flawed rollout led to severe functionality issues, public backlash, and massive layoffs. Cohen discusses the internal lessons learned, including the dangers of rushing updates and the importance of gradual rollouts. He also highlights the efforts of the new CEO, Tom Conrad, in rebuilding trust and restoring the brand's reputation in the high-end audio market.

Ben Cohen, a WSJ reporter known for his incisive coverage of tech mishaps, dives into Sonos' disastrous software update that cost the company about $600 million in market cap. He discusses the widespread customer dissatisfaction and the fallout that included layoffs and a CEO exit. The conversation touches on the struggle to maintain a robust user experience in the high-end audio market and the challenges of navigating software update pitfalls. Cohen also shares insights on how Sonos is attempting to rebuild trust and stabilize its operations after the crisis.